Terms of Service

These Terms of Service (the "Terms") are a legal agreement between you and Hiro Labz Inc., doing business as HiroLabz ("HiroLabz," "we," "us," or "our"). They govern your access to and use of hirolabz.com, our applications, software, platforms, APIs, AI-enabled features, communication and voice tools, digital products, documentation, support, and related services that link to or incorporate these Terms (collectively, the "Services").

By accessing or using the Services, creating an account, clicking to accept, signing an order form that incorporates these Terms, or otherwise indicating acceptance, you agree to these Terms. If you do not agree, do not use the Services.

If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that organization. In that case, "you" includes the organization and its authorized users.

HiroLabz is a technology lab that develops secure, intelligent applications and provides custom software, automation, integration, technical rescue, maintenance, product-development, and related professional services. Our portfolio may include consumer applications, enterprise software, SaaS platforms, AI agent infrastructure, voice and communications tools, sales and outreach systems, websites, mobile and desktop software, marketplaces, and other digital products.

Certain Services may have additional terms, privacy notices, acceptable-use requirements, order forms, statements of work, or data-processing terms. If additional terms conflict with these Terms, the additional terms control for the specific Service or engagement they cover.

You must be at least 18 years old, or the age of legal majority where you live, to create an account or enter into a paid agreement unless a product-specific service is lawfully offered to younger users under separate terms and required parental, school, or institutional authorization.

You may not use the Services if you are prohibited from doing so under applicable law, sanctions, export restrictions, or a binding agreement with HiroLabz.

• Provide accurate, current, and complete account information.
• Keep passwords, API keys, access tokens, device credentials, and recovery methods confidential.
• Use multi-factor authentication or passkeys when available and appropriate.
• Notify us promptly at security@hirolabz.com if you suspect unauthorized access, credential compromise, or misuse.
• Accept responsibility for activity under your account, except to the extent caused by HiroLabz's breach of its obligations.

You may not share an account in a way that defeats seat limits, access controls, usage measurement, security restrictions, or pricing. We may require identity or business verification when reasonably necessary to protect the Services, comply with law, prevent fraud, or process a rights request.

Subject to these Terms and payment of applicable fees, HiroLabz grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services for your lawful personal or internal business purposes during the applicable subscription or engagement term.

Except where applicable law prohibits the restriction, you may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, decompile, disassemble, extract source code, bypass access controls, benchmark for a competing product, or create derivative works from the Services unless HiroLabz expressly permits it in writing or the Service includes an open-source license that allows it.

"Customer Content" means information, files, prompts, messages, recordings, documents, contact data, code, media, instructions, and other material you or your authorized users submit to or process through the Services.

As between you and HiroLabz, you retain ownership of Customer Content. You grant HiroLabz and its service providers a limited right to host, copy, transmit, transform, display, and otherwise process Customer Content only as reasonably necessary to provide, secure, support, improve, and comply with law in relation to the Services, subject to our Privacy Policy and any applicable written agreement.

You represent and warrant that you have all rights, permissions, notices, consents, and lawful bases required to provide and use Customer Content. You are responsible for the legality, accuracy, quality, and appropriateness of Customer Content and for configuring access permissions for your users.

Unless you expressly opt in or a signed agreement clearly provides otherwise, HiroLabz does not use Customer Content to train generalized AI models. We may use deidentified or aggregated operational information that cannot reasonably identify you or any individual to operate, secure, analyze, and improve the Services.

Some Services use artificial intelligence, machine learning, language models, voice models, automated agents, or third-party AI providers. AI features can generate text, code, summaries, classifications, recommendations, call handling, actions, or other outputs ("Outputs").

• Outputs may be incomplete, inaccurate, outdated, biased, offensive, non-unique, or unsuitable for your purpose.
• You must review and verify Outputs before relying on, publishing, sending, executing, or using them to make decisions.
• AI features are not a substitute for professional legal, medical, financial, tax, employment, safety, or other regulated advice.
• You may not use the Services as the sole basis for consequential decisions involving employment, housing, lending, insurance, healthcare, education admission, criminal justice, access to essential services, or similar high-impact matters unless HiroLabz has expressly authorized the use in writing and you have implemented all legally required testing, notices, human review, appeal rights, and safeguards.
• You may not use AI features to impersonate a person deceptively, create unlawful synthetic media, misrepresent human involvement, facilitate fraud, discriminate unlawfully, or evade legally required disclosure.

To the extent permitted by law and subject to third-party rights, as between you and HiroLabz you retain rights in your inputs and receive any rights HiroLabz may have in Outputs generated for you. Outputs may not qualify for intellectual-property protection and similar outputs may be generated for others.

Some Services may place, receive, screen, record, transcribe, summarize, or route calls, emails, text messages, or other communications. You are responsible for using these features lawfully and for configuring them to match the jurisdictions, recipients, use cases, and consent requirements that apply to you.

• Obtain all required consent before recording or transcribing communications, using automated or prerecorded voice, sending marketing texts, or contacting persons through regulated channels.
• Honor opt-outs, revocations of consent, internal suppression lists, quiet hours, and applicable national, state, and sector-specific do-not-call requirements.
• Use accurate caller identification and sender information and do not spoof, deceive, harass, or misrepresent the purpose or source of a communication.
• Do not upload or use unlawfully obtained, purchased, scraped, or restricted contact lists.
• Clearly disclose AI involvement when required by law, contract, or the reasonable expectations of the recipient.
• Do not use the Services to contact emergency services, route 911 calls, or replace emergency, medical, or public-safety systems.

HiroLabz may implement technical controls relating to consent, calling hours, suppression lists, rate limits, or message content, but those controls do not transfer your legal responsibility to HiroLabz. If you use a Service for outreach on behalf of clients, you are responsible for ensuring each client is entitled to make the communication and has provided accurate instructions and required records.

You may not use, assist, encourage, or permit another person to use the Services to:

• violate any law, regulation, court order, contractual duty, privacy right, intellectual-property right, or other right;
• commit fraud, deception, phishing, identity theft, unauthorized surveillance, doxxing, stalking, harassment, threats, or abuse;
• develop, distribute, or operate malware, ransomware, destructive code, credential theft, unauthorized exploits, or systems intended to evade security controls;
• gain unauthorized access to systems, accounts, data, networks, or devices, or conduct security testing without written authorization;
• send spam, unlawful telemarketing, unlawful robotexts or robocalls, deceptive commercial messages, or communications to persons who have opted out;
• process sensitive, regulated, or confidential information unless the Service and written agreement expressly support the use and required safeguards are in place;
• generate or distribute child sexual abuse material, non-consensual intimate imagery, sexual exploitation content, or content that unlawfully endangers minors;
• promote unlawful discrimination or make prohibited high-impact automated decisions;
• infringe copyright, trademark, patent, trade-secret, publicity, privacy, or other proprietary rights;
• interfere with the Services, overload infrastructure, circumvent usage limits, access another tenant, or introduce harmful content;
• resell, white-label, or provide the Services to third parties unless your plan or written agreement allows it;
• use Outputs or Services to misrepresent that content was created, reviewed, approved, or endorsed by HiroLabz.

HiroLabz may investigate suspected violations, preserve evidence, restrict features, suspend access, or cooperate with lawful authorities where reasonably necessary. We are not required to monitor all Customer Content, but we may remove or restrict content or use that violates these Terms or creates material risk.

The Services may connect to or depend on third-party products, model providers, telephony providers, cloud platforms, payment processors, app stores, identity providers, calendars, email systems, CRMs, storage tools, and other integrations. Third-party services are governed by their own terms and privacy practices.

HiroLabz does not control and is not responsible for third-party services, availability, security, content, or changes. You authorize HiroLabz to exchange information with the third parties you connect as necessary to provide the integration. You are responsible for maintaining lawful accounts, permissions, licenses, and credentials with those providers.

Prices, billing intervals, usage limits, credits, overages, trial terms, renewal terms, and taxes will be disclosed at purchase or in an order form. You authorize HiroLabz and its payment processor to charge the payment method you provide for all amounts due.

• Subscriptions renew automatically only when that renewal is clearly disclosed before purchase. You may cancel future renewal through the account settings or the cancellation method disclosed at purchase.
• Cancellation takes effect at the end of the current paid term unless applicable law or the offer states otherwise. You retain access through that date unless the account is suspended for cause.
• Fees are non-refundable except where the offer, order form, refund policy, or applicable law provides otherwise.
• Promotional credits, usage credits, and trial entitlements may expire and generally have no cash value unless applicable law requires otherwise.
• You are responsible for applicable taxes, duties, and charges other than taxes based on HiroLabz's net income.
• We may change prices prospectively by giving notice required by law or contract. Price changes do not apply retroactively to a paid term.

If payment is late or cannot be processed, HiroLabz may retry payment, suspend paid features, reduce service, or terminate the subscription after any legally required notice or cure period.

Custom development, audits, workflow mapping, dedicated teams, maintenance, technical rescue, implementation, and other professional services should be governed by a signed proposal, order form, statement of work, or master services agreement. That agreement should define scope, deliverables, milestones, acceptance criteria, assumptions, dependencies, change control, fees, ownership, confidentiality, support, and warranties.

Unless a signed agreement states otherwise: (a) estimates are not guarantees; (b) delays caused by missing customer materials, approvals, credentials, access, or decisions may move the schedule; (c) work outside scope requires a written change; and (d) third-party fees, licenses, and usage charges are the customer's responsibility.

Beta, preview, prototype, waitlist, test, and early-access features may be incomplete, change materially, contain errors, have limited support, or be discontinued. You use them at your own risk. Do not rely on them for production, regulated, safety-critical, or mission-critical use unless HiroLabz expressly approves the use in writing.

Feedback from beta users may be used to improve the Services. Any confidentiality or testing requirements presented with a beta feature also apply.

HiroLabz uses administrative, technical, and organizational safeguards designed for the nature of the Service and information processed. No system is completely secure, and HiroLabz does not guarantee that unauthorized access, loss, or interruption will never occur.

If the parties exchange confidential business information under a signed agreement or circumstances that reasonably indicate confidentiality, each party will use the information only for the permitted purpose, protect it with reasonable care, and disclose it only to personnel and providers who need it and are bound by appropriate obligations. Standard exceptions apply to information that is public, independently developed, lawfully received, or required to be disclosed by law.

Specific security commitments, audit rights, certifications, service levels, breach notice timelines, data location, and regulated-data requirements apply only when stated in a signed agreement or product-specific documentation.

HiroLabz and its licensors own the Services, software, designs, documentation, models, workflows, interfaces, trademarks, logos, and other technology, excluding Customer Content and deliverables expressly assigned under a signed agreement. No rights are granted except those expressly stated.

For custom projects, ownership of source code, reusable components, pre-existing materials, open-source components, designs, deliverables, and work product will be governed by the applicable signed agreement. Unless that agreement says otherwise, HiroLabz retains ownership of its pre-existing tools, know-how, frameworks, libraries, templates, general skills, and improvements that do not contain the customer's confidential information.

If you provide suggestions, ideas, feature requests, or other feedback, you grant HiroLabz a worldwide, perpetual, irrevocable, royalty-free right to use, modify, and incorporate that feedback without restriction or compensation, provided we do not publicly identify you as the source without permission.

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information. If HiroLabz processes personal data on behalf of a business customer, the customer is generally responsible for its instructions, notices, consents, and lawful basis, and HiroLabz acts as a processor or service provider under the applicable contract and Data Processing Addendum.

If you believe material available through a Service infringes your copyright, send a notice to legal@hirolabz.com with: your contact information; identification of the copyrighted work; identification and location of the allegedly infringing material; a statement of good-faith belief; a statement under penalty of perjury that the notice is accurate and you are authorized to act; and your physical or electronic signature.

HiroLabz may remove or restrict material and may terminate repeat infringers where appropriate. If HiroLabz seeks the limitations on liability available under the Digital Millennium Copyright Act for user-hosted content, it will designate and maintain a registered agent with the US Copyright Office.

We may update, improve, add, remove, or discontinue features. We will provide notice when required by law or contract. The Services may be unavailable due to maintenance, provider outages, security events, network conditions, force majeure, or other causes.

Support hours, response targets, uptime commitments, service credits, backups, recovery objectives, and maintenance windows apply only if stated in the applicable plan, order form, or service-level agreement.

You may stop using the Services at any time. You may cancel a paid subscription as described in Section 11. HiroLabz may suspend or terminate access if you materially breach these Terms, fail to pay, create security or legal risk, misuse the Services, exceed authorized scope, or if continued provision becomes unlawful or impracticable.

Where reasonable, we will provide notice and an opportunity to cure before termination, except where immediate action is necessary to prevent harm, protect data, comply with law, address fraud, or respond to an urgent security issue.

Upon termination, your right to use the Services ends. Sections that by their nature should survive will survive, including payment obligations, intellectual property, confidentiality, disclaimers, liability limitations, indemnity, disputes, and general provisions. Data export and deletion are governed by the applicable plan, written agreement, and Privacy Policy.

You may not use, export, re-export, transfer, or provide the Services in violation of US export-control, sanctions, or trade laws. You represent that you are not located in, organized under the laws of, ordinarily resident in, or controlled by a comprehensively sanctioned jurisdiction and are not a prohibited or restricted party.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." HIROLABZ DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, SECURITY, AVAILABILITY, AND THAT THE SERVICES OR OUTPUTS WILL BE ERROR-FREE OR MEET YOUR REQUIREMENTS.

HIROLABZ DOES NOT WARRANT THIRD-PARTY SERVICES, MODEL PROVIDERS, TELECOMMUNICATION NETWORKS, APP STORES, OR CUSTOMER-CONTROLLED SYSTEMS. NO ORAL OR WRITTEN INFORMATION CREATES A WARRANTY UNLESS EXPRESSLY INCLUDED IN A SIGNED AGREEMENT.

Some jurisdictions do not allow certain disclaimers. In those jurisdictions, the disclaimers apply only to the extent permitted by law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HIROLABZ AND ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY; BUSINESS INTERRUPTION; COST OF SUBSTITUTE SERVICES; OR DAMAGES ARISING FROM THIRD-PARTY SERVICES, AI OUTPUTS, OR UNAUTHORIZED USE, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF HIROLABZ ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO HIROLABZ FOR THE AFFECTED SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) US$100 IF YOU USED ONLY FREE SERVICES.

The exclusions and cap do not apply to liability that cannot legally be limited, and a signed enterprise agreement may provide different limits. The parties agree that these limitations allocate risk and are an essential basis of the agreement.

To the extent permitted by law, you will defend, indemnify, and hold harmless HiroLabz and its directors, officers, employees, contractors, affiliates, and licensors from third-party claims, losses, liabilities, damages, judgments, penalties, costs, and reasonable attorneys' fees arising from: your Customer Content; your unlawful or unauthorized use of the Services; your breach of these Terms; your violation of another person's rights; your communications or outreach; or your failure to obtain required consent, authorization, or lawful basis.

HiroLabz will provide reasonable notice of a covered claim and may control the defense. You may not settle a claim in a way that admits fault by or imposes obligations on HiroLabz without written consent. Consumer users are responsible under this section only to the extent permitted by applicable law.

Before filing a claim, each party agrees to send a written notice describing the dispute and requested relief and to attempt in good faith to resolve it for at least 30 days. Notices to HiroLabz must be sent to legal@hirolabz.com with the subject "Notice of Dispute."

Except for eligible small-claims matters, claims seeking only injunctive relief for misuse of intellectual property or unauthorized system access, or claims that cannot legally be arbitrated, any dispute arising from these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA). Consumer disputes will use the AAA Consumer Arbitration Rules; business disputes will use the AAA Commercial Arbitration Rules. The arbitration may be conducted remotely unless the arbitrator requires otherwise.

YOU AND HIROLABZ AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY SEEKING RELIEF.

You may opt out of arbitration by emailing legal@hirolabz.com within 30 days after first accepting these Terms. The email must include your full name, account email, and an unambiguous statement that you opt out of arbitration. If you opt out, or if arbitration does not apply, exclusive jurisdiction and venue will lie in the state and federal courts located in Travis County, Texas, and each party consents to personal jurisdiction there.

These Terms are governed by Texas law, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs the arbitration provision. If any portion of this section is unenforceable, it will be severed to the minimum extent necessary, except that if the class-action waiver is unenforceable as to a particular claim, that claim must proceed in court rather than class arbitration.

We may update these Terms to reflect changes in law, Services, security, pricing, or business practices. We will post the updated version and revise the "Last Updated" date. If a change materially reduces your rights or increases your obligations, we will provide additional notice where required. Continued use after the effective date of an update constitutes acceptance, except where law requires affirmative consent.

• Entire agreement. These Terms and incorporated additional terms are the entire agreement for the subject matter unless a signed agreement applies.
• Assignment. You may not assign these Terms without our written consent. HiroLabz may assign them in connection with a merger, reorganization, sale of assets, financing, or by operation of law.
• No waiver. Failure to enforce a provision is not a waiver.
• Severability. If a provision is unenforceable, the remainder continues in effect and the provision will be modified to the minimum extent necessary.
• No partnership. These Terms do not create an employment, partnership, agency, fiduciary, franchise, or joint-venture relationship.
• Force majeure. Neither party is liable for delay caused by events beyond reasonable control, except payment obligations.
• Electronic communications. You consent to receive notices electronically, subject to applicable law. Keep your contact information current.
• Headings. Headings are for convenience and do not limit interpretation.

HiroLabz Inc.

Austin, Texas, United States

General inquiries: info@hirolabz.com

Website: https://hirolabz.com