Welcome to Hiro. These Terms of Service ("Terms") are a legally binding contract between you ("you" or "your") and HiroLabz Inc., a Colorado limited liability company ("HiroLabz", "we", "us", or "our").
By accessing or using the Hiro iOS app, Android app, website, telephony features, artificial intelligence features, and related tools (collectively, the "Services"), you agree to be bound by these Terms. Hiro is a privacy-first AI platform designed to manage and process phone conversations, messages, contacts, calendar integrations, and AI memory.
IF YOU SUBSCRIBE TO ANY FEATURE OR FUNCTIONALITY OF THE SERVICES FOR A TERM, THEN YOUR SUBSCRIPTION WILL BE AUTOMATICALLY RENEWED FOR ADDITIONAL PERIODS OF THE SAME DURATION UNLESS YOU DECIDE NOT TO RENEW YOUR SUBSCRIPTION IN ACCORDANCE WITH SECTION 7 BELOW.
SECTION 13 OF THESE TERMS CONTAINS AN AGREEMENT TO ARBITRATE WHICH REQUIRES, WITH LIMITED EXCEPTIONS, THAT ALL DISPUTES BETWEEN YOU AND HIROLABZ SHALL BE RESOLVED BY BINDING AND FINAL ARBITRATION. UNLESS YOU OPT OUT OF ARBITRATION WITHIN THIRTY (30) DAYS: (1) YOU WILL ONLY BE PERMITTED TO PURSUE DISPUTES OR CLAIMS ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING; AND (2) YOU ARE WAIVING YOUR RIGHT TO PURSUE DISPUTES IN A COURT OF LAW AND TO HAVE A JURY TRIAL.
Eligibility and Accounts
Age and Location
If you are under 18 years of age, you may not use our Services. Hiro is currently intended for users in the United States. By using the Services, you represent that you meet this age requirement and have the legal capacity to agree to these Terms.
Authorization
If you register or use our Services on behalf of another person or entity, you represent that you are authorized to enter into these Terms on that person's or entity's behalf.
Account Security
We require that you create an account to use our Services. You may not share or permit others to use your individual account credentials. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If your account is closed or terminated, you will forfeit all unused credits or data associated with your account.
Call Recording and Telephony Compliance
Hiro provides telephony features, including Hiro-provided phone numbers, call routing, SMS, and the ability to record, transcribe, and summarize phone conversations. Because our app interacts with the communications of others, you must strictly adhere to the following legal rules:
Your Responsibility for Consent
Calls may include personal data about other people. You are solely responsible for obtaining any consent required by local, state, federal, and international law before recording, transcribing, or processing a call.
Two-Party Consent Laws
Certain jurisdictions require the explicit consent of all parties on a call before a recording can take place. You represent and warrant that you will obtain all necessary consents from all participating parties before utilizing Hiro's recording features, and make required disclosures to callers when applicable.
No Unlawful Processing
You agree not to use the Services to record individuals without their legally required consent. While Hiro may provide tools or recommended language to help with consent, we cannot determine every legal requirement that applies to your specific calls.
Content, Artificial Intelligence, and Licenses
Inputs and Outputs
You may transmit or provide data as input to our Services ("Input"), including recordings of your voice, text, or contacts. You may receive audio or text generated by our AI models based on your Input ("Output"). Together, Input and Output constitute your "Content".
Your Ownership
As between you and HiroLabz, you retain all ownership rights in and to your Input.
Our License to Provide the Service
You hereby grant to HiroLabz a perpetual, irrevocable, nonexclusive, royalty-free, worldwide, and sub-licensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display your Content to provide the Services (including trust and safety features) to you.
No Covert Training
Notwithstanding the license above, we maintain strict data processing agreements to ensure we do not use your personal audio, transcripts, AI memory, or Google user data to train third-party foundation models unless you give explicit permission.
Moderation
We do not undertake to review all Content, and we expressly disclaim any obligation to monitor Content. However, we may delete Content, refuse to post Content, or suspend your access to the Services at any time if we reasonably determine your Content violates applicable law or these Terms.
AI Output Disclaimer
Due to the nature of machine learning, AI features may produce incorrect, incomplete, or biased outputs. You are responsible for reviewing important summaries, reminders, AI-drafted messages, and calendar actions before relying on them or sending them to others.
Third-Party Integrations (OAuth)
Hiro allows you to connect third-party accounts, such as Google Calendar, Google Contacts, and email providers.
Limited Access
Hiro will request only the permissions needed for user-facing features you choose to enable. We will not access email content unless you explicitly connect an email account and grant the required permissions.
Strict Google Data Rules
We use Google user data only to provide or improve user-facing features visible in Hiro. We do not sell Google user data, use it for targeted advertising, or use it to train third-party foundation models.
Revocation
You may revoke Hiro's access at any time through your Google account settings. When you disconnect Google services, Hiro stops new syncing and deletes OAuth tokens where technically supported.
Our Intellectual Property & Feedback
Ownership
The Services, including the text, graphics, design, computer code, and all intellectual property rights therein, are owned by HiroLabz or our licensors.
Feedback
You may voluntarily communicate questions, comments, suggestions, or ideas about HiroLabz ("Feedback"). We may use such Feedback for any purpose, commercial or otherwise, without acknowledgement or compensation to you.
Privacy and Data Deletion
Your use of the Services is subject to our Privacy Policy, which details how we collect, use, and share your data.
Data Minimization
We only collect and store data for the specific features you have enabled.
Account Deletion
You may request the deletion of your account and associated personal data through the in-app deletion feature, by emailing admin@hirolabz.com, or via hirolabz.com/account-deletion.
Subscriptions and Payment
To access certain Services, you may be required to enroll in a subscription payment plan. Your payment information will be processed by authorized payment providers such as Stripe, Apple, or Google.
Automatic Renewals
Your subscription will automatically renew until you cancel it. You authorize us to store your payment method information and to automatically charge your payment method for the subscription amount.
Cancellations and Refunds
You may cancel your subscription at any time through your account. If you cancel before the end of the current subscription period, we will not refund fees already paid, but you will continue to have access through the end of your current period. All sales are final, though we may offer refunds at our sole discretion.
Pricing Changes
We may change the prices charged for subscriptions at any time by posting updated pricing; however, prices will remain in force for the duration of your current paid term.
Acceptable Use and Prohibited Activities
Your access to and use of the Services must comply with these Terms. You agree not to:
- Use the Services to harass, threaten, defraud, impersonate, or harm others.
- Systematically retrieve data or other content from the Services to create a collection, database, or directory without our written permission.
- Circumvent, disable, or otherwise interfere with security-related features of the Services.
- Upload or transmit viruses, Trojan horses, or other malicious material.
Indemnification
To the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless HiroLabz and our officers, directors, employees, and agents from and against any losses, liabilities, claims, demands, damages, or costs arising out of: (a) your access to or use of the Services; (b) your Content; (c) your violation of these Terms; or (d) your violation or infringement of any rights of another, including privacy rights or failure to obtain required legal consent before recording third parties.
Disclaimers
YOUR USE OF OUR SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. HIROLABZ DOES NOT REPRESENT OR WARRANT THAT OUR SERVICES ARE ACCURATE, COMPLETE, RELIABLE, SECURE, OR ERROR-FREE.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HIROLABZ WILL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, PUNITIVE, OR SPECIAL DAMAGES OR LOST PROFITS. THE TOTAL LIABILITY OF HIROLABZ FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES IS LIMITED TO THE GREATER OF: (A) ONE HUNDRED UNITED STATES DOLLARS ($100 USD); AND (B) THE AMOUNT PAID BY YOU TO USE OUR SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM.
Dispute Resolution and Binding Arbitration
Please read this Section carefully because it requires you and HiroLabz to arbitrate certain disputes and limits the manner in which we can seek relief from each other.
Informal Dispute Resolution
Before pursuing formal action, you agree to attempt to resolve any dispute informally by sending a written notice to admin@hirolabz.com. If we cannot reach an agreement within 30 days, either party may submit the dispute to binding arbitration.
Binding Arbitration
All disputes that are not resolved informally will be resolved by a neutral arbitrator through final and binding arbitration administered by Judicial Arbitration and Mediation Services, Inc. ("JAMS").
Waiver of Jury Trial and Class Actions
YOU AND HIROLABZ ARE ELECTING THAT ALL DISPUTES SHALL BE RESOLVED BY ARBITRATION. YOU HEREBY WAIVE ANY CONSTITUTIONAL RIGHT TO A TRIAL IN FRONT OF A JUDGE OR A JURY. EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS.
Opting Out of Arbitration
You have the right to opt out of binding arbitration within 30 days of the date you first accepted these Terms by sending a written notice of your decision by certified mail to our address in Section 17.
Batch Arbitration
In the event that there are 100 or more individual requests of a substantially similar nature filed against HiroLabz, JAMS shall administer the arbitration demands in batches of 100 to increase the efficiency of resolution.
Governing Law
These Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Colorado, without regard to conflict of law rules or principles.
Copyright Complaints (DMCA)
We comply with the provisions of the Digital Millennium Copyright Act. If you believe content on our Services infringes your copyrights, you must send a removal request to admin@hirolabz.com including:
- A physical or electronic signature of a person authorized to act on behalf of the copyright owner.
- Identification of the copyrighted work claimed to have been infringed.
- Identification of the material that is claimed to be infringing and where it is located.
- Information reasonably sufficient to permit us to contact you, such as an email address.
- A statement that you have a good faith belief that use of the material is not authorized.
- A statement that the information is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner.
We have adopted a policy of terminating, in appropriate circumstances, the accounts of users who repeatedly infringe the intellectual property rights of others.
Export Control
You are responsible for compliance with United States export controls and for any violation of such controls, including any United States embargoes. You represent and warrant that you are not located in a country or territory that is subject to economic sanctions or trade embargoes imposed by the U.S. Government.
Additional Terms Applicable to Mobile Devices
If you download our mobile application from an app store (like the Apple App Store or Google Play Store), you acknowledge that these Terms are between you and HiroLabz, not with the app store provider. The app store provider is not responsible for the Services, maintenance, support, or addressing any product liability or intellectual property claims. You agree to comply with all terms of agreement imposed by the applicable app store. The app store provider and its subsidiaries are third-party beneficiaries of these Terms and will have the right to enforce them against you.
Contact Us
For questions, requests, or concerns regarding these Terms or the Services, contact:
HiroLabz Inc. 2377 S Clayton St Denver, Colorado 80210 United States Email: admin@hirolabz.com Website: hirolabz.com